Posts Tagged ‘success coaching’

Provide constant celebrations of your client’s successes

Wednesday, January 4th, 2012
Stan Mann, Success Coach stan@stanmann.com

Welcome to secret number 5!  You have learned how to be in the right frame of mind to create a 7 figure business and a free life filled with bliss; how to have prospects compelled to call you and meet you; how to easily without selling share your unique service offering; how to WOW your customers and now you are ready to provide constant celebrations of your customers success.

Many people wonder what I mean by a customer’s success.  Let me address this right away.  When a customer hires your company or buys your products or services that in itself is cause for a celebration of them making a great decision.  I instantly celebrate their success with a letter, note, brownies and other items.  I write personal note cards as well.

When else could a customer have success?  Here are some examples in my own personal life of my success as a customer of other people where I wasn’t acknowledged and could have been.  I had an expert re-do my social media look.  When this was done a celebration was in order.  I had my attorney file my papers for my foundation and no celebration occurred.  And I reached a major medical change for the better and my doctor missed the celebration opportunity.

How many of these opportunities do you miss?  Each time you miss one you show the customer they aren’t really special, you don’t really care deeply about them and you certainly aren’t exceeding their expectations.

Today I want you to think about all the celebration’s you could be having.  Create a big list.  Include holidays, birthdays, purchases, milestones and anything else you can think of. Be a bit wild and crazy and include as much as you can.

Then pick at least one item and implement that with every customer.  In a week or so create a list of 12-24 ways you will celebrate each of your customers regularly.  The sky is the limit so have great fun coming up with these items.  When you see how much your customer’s appreciate you caring about them and again wowing them, you will be excited to do more and more celebrating.

I celebrate all my customer’s because they are my customers.  They are my extended family and I acknowledge and honor and celebrate them regularly.

How to Overcome Emotional Abuse from Gaslighting

Wednesday, November 16th, 2011

This week I came across Yashar Ali’s insightful article: Message to Women From a Man: You Are Not “Crazy” featured on The Huffington Post from The Current Conscience blog. He describes how men and women alike tend to gaslight women due to the culture we grow up in and not knowing a more productive way of respectful communication.

Gaslighting is a term that mental health professionals use to explain a form of psychological abuse where untrue information is intentionally said or done to make a victim doubt her or his own memory and perception of what happened. It is as simple as an abuser denying any previous abusive episodes have occurred, or an abuser can intentionally stage peculiar events to disorient his or her victim. This occurs daily in our interactions with women when we deem them overly sensitive, emotional, or crazy—both at work and at home.

The term comes from a 1938 play called Gas Light, and it’s 1940 and 1944 film adaptations where the husband uses various forms of trickery including turning gas lights lower than normal to convince his spouse she is crazy. The term became a colloquial expression, and was then used in clinical and research literature. Yashar Ali’s interpretation brings to light the cultural dynamic that our social mores today still allow this type of emotional abuse to occur, predominantly with women.

As I commented on other blogs this week I noticed the cultural dynamic to devalue women and their emotional intelligence. We are still trying to fit women into the mold of how men work and operate, and it is not working can be found on this page. Rebecca Knight on Financial Times also recently wrote about how social identity plays a factor in helping women rise through the ranks at work. Amy Levine-Epstein on CBS News also commented on how a recent study on women finds a drop in ambition, which is also wider evidence of a trend going on right now of the need for a cultural shift to take place within our society empowering women to own their emotions and ability to be flexible…and use them as a strength in both their personal and professional lives.

A woman’s brain is built differently than a man’s. There is more connective tissue between the left and right side of the brain, allowing more cross-talk between the two brain hemispheres. fMRIs show under stress blood is more evenly distributed across the brain allowing women to make decisions using both logic (left side) and creativity/emotions (right side). This is a strength, but in our culture it is often “gaslighted.” When men are under stress blood flow in a male brain increases in the left orbital frontal cortex suggesting a fight or flight response. If the problem cannot be solved logically right now, then men will tend to put off/forget about it until their cortisol levels begin to lower and they think more clearly. How men and women produce their stress-reducing hormones (testosterone for men and oxytocin for women) is also different.

My masters is in counseling. From experience I see the most success with clients when we empower them to change from passive/aggressive/passive-aggressive communication styles to becoming more assertive by teaching resiliency & life skills (proactive take on the unlearning bad habits/beliefs). So I often have people identify which of the 12 listening blocks they use so they become more aware of when they tune the other person out so they can bring themselves back to the present moment.

The quickest way to become more assertive is to take back control & responsibility for staying present in conversations. When we shut down & daydream or talk to ourselves while others talk, we take away our choice to respond back in a respectful manner right then & there. If a woman has been “rendered emotionally mute,” this would enable her to identify when gaslighting is taking place, as it is taking place—so she could then respond/interpret the situation objectively. Assertive communication relies on treating yourself & others with respect.

I tend to agree with Hilde Lindemann Nelson who published Damaged Identities, Narrative Repair with Cornell University in early 2001 that a woman’s ability to resist gaslighting depends on “her ability to trust her own judgments.” By narrating a counter-story (the real events/true information), women that have been gaslighted may be able to retain their autonomy and come to objectively see the psychological abuse for what it is so they can re-establish their concept of self and heal from the exploitation.

This is why understanding listening blocks, and then building upon this awareness with assertive communication skills will help a woman who has and is being gaslighted to identify the unhealthy relationship dynamic. She can then choose safety, to leave, address the situation with appropriate authorities if necessary, and seek professional help. If there are multiple forms of abuse, seeking therapy rather than coaching (skill-based and focused on present/future outcomes) may be more appropriate.

Using a coach who helps you identify assertive communication, gender intelligence, and emotional intelligence will open doors to new skill sets that can help both the victim and abuser to divorce themselves from co-dependent relationships so they can pursue functional, healthy relationships.

Likewise, if someone—either man or woman—is gaslighting they can become more aware of their misconstruction of reality by learning how gaslighting inhibits them from obtaining genuine or true intimacy. They can do this by learning what listening blocks are and how their sociopathic behavior limits them from receiving acceptance, appreciation, respect, and unconditional love if they continue with this form of psychological abuse. They can then work from there to acquire the necessary skill sets to change to healthier relationship behaviors.

Lyndsay Katauskas, MEd

Mars Venus Coaching

Corporate Media Relations

Inspiring vs. Motivating Employees

Friday, November 4th, 2011

We have all worked with an employee who seems to be beating to their own drum. They are either out of step with the rest of the company’s climate, or completely off target. How many of us have tried to motivate this employee to get with the program? How many have written it off as not their problem? How many of us have tried to motivate this employee and failed spectacularly? Do we know the difference between motivating and inspiring others? And, did you know that what inspires a male, generally does not inspire a female? Mars Venus Coaching explains how men and women’s communication styles are different, but equal. When you understand these dynamics, then you are able to tap into and help people draw out their potential like never before, because you are speaking to their heart when you speak their same language at the same time you inspire them to greatness.

Let’s first address the difference between motivation and inspiration. When you attempt to motivate others, the motivation comes from outside an individual. Basically, you can motivate anyone to do small things faster. However, when you are externally driving a person to work more or faster, the effect lasts as long as the motivation lasts and is short-lived at best. As a leader in order to inspire an employee to greatness and to develop into their best self requires a little more time and patience as you focus on educating them to draw out their own conclusion. When you push-in or force someone to be something they are not, the result is short-lived. The etymology of the word education is derived from the Latin, educare, which means “bring up.” Educare is related to educere “bring out,” “bring forth what is within,” “bring out potential” and ducere “to lead.” Therefore, when you are in the act of educating someone in this sense, you are inspiring them to be the best they can be. This is the process to unlock intrinsic motivation for the person to keep excelling according to their own will.

Now that you understand the difference between motivating and inspiring an employee, let’s look at the different ways you would do this for a man verses a woman. The key lies in the “why,” and the way in which you find out a person’s why depends on their gender, because men and women are socially taught different ways to communicate their preferences. If you can identify why a person would want to motivate themselves to be more productive, then you are able to unlock this process of drawing out potential for them. Inspiration to increase their capabilities will then become internal.

A large majority of the challenges we experience across gender begin with the different ways the gender’s use language to communicate. The words we use (or don’t), and the meanings we attach to those words affect how we view each other. Sometimes we use exactly the same words but attach completely different meanings to them. The easiest way to remember the difference is the preference for men to use “I” and women to use “we” when speaking. Women’s communication style is from a point of inclusion, because they are socialized to be inclusive, i.e. maintain harmony; and consequently, women tend to use “we” when speaking. Men, however, are socialized for independence and tend to exclusively use “I” when speaking.

To Inspire Men:

Promote Yourself

Avoid Tag Endings

Be Direct and Concise

Make Acknowledgements Direct and Simple

To Inspire Women:

Build Rapport

Avoid Monopolizing the Conversation

Respect her Abilities

Involve, Do Not Lecture

Be Precise and Specific with Praise

Remember, the best way to help someone become self-motivated, and therefore inspired to bring forth their own potential is to tap into the “why” behind what they are doing. When we are cognizant of the different dialect men and women use, then we are able to communicate in a manner where the other person is comfortable. You can then focus on the underlying “why” reasons behind why people perform the way they do. When you are able to identify what you like, and praise what you would like to be repeated—you are coming from a place rewarding positive behavior. And, everyone likes to be told what they are good at, not what they could do better.

Staycation Today

Monday, October 31st, 2011

Now that Labor Day is over, school has started, and fall is on its way—are you already craving a vacation? Including fun and play every day in your life—whether it is alone, with your family, with friends, or even colleagues is a necessity. If you’re not doing little things each day, then how you fix this is by writing it down, and then doing it! Planning a daily mini-staycation everyday can do wonders for your health, your self-esteem, your happiness, and your relationships too. Sometimes we get stuck in a rut where we become too bogged down by all the pressure at work and of keeping up our home, and caring for loved ones, that we forget that our bodies need and crave downtime. Creating daily breaks where you relax is not a luxury, even though we sometimes treat it as such. Even with the economy, everyone has time for play. It is inexpensive, keeps you young, and the only thing holding you back is you.

It is not a guilty pleasure to stop what you’re doing and just have fun. The only way to ensure that you have free play time every day is to plan for it. How?

  1. Go grab your calendar, planner, or cell phone—whatever you use to keep track of your appointments.
  2. Block out at least two times every day. How long you ask? Start with 15 minute blocks if you’re crunched for time. Some people can go all out & splurge with an hour or two a day. If you’re not convinced yet that you’re worth this amount of time to have fun, then choose a smaller amount of time, and work yourself up to the 1 or 2 hour option.
  3. During one block of time plan an activity such as:

Dancing,

Running like a kid—key here is to run with abandon, maybe kick a ball around too?

Playing with the dog (or kids)

Tickling the dog (kids or spouse are welcome to join in or be tickled too!)

Sing (in the shower, at the top of your lungs in the woods or in the house)

  1. During the second block of time—be spontaneous.

If you don’t have kids, borrow them! But do something that makes you laugh.

Fingerpaint

Dance to a favorite song

Play Barbie if you have them—or do something you loved to do as kid

Hopscotch anyone?

Recent studies show that even if you feel depressed, or are in a funk—if you can find something that makes you laugh, then your mood will improve. Likewise, if you engage in a physical activity—mood improves as well, because of the hormones and endorphins released in your body.

  1. Use an accountability partner. If you block out your time, and then find yourself fizzling out on following through (even if it’s only after a day of not taking the time for fun), then grab an accountability partner—such as a spouse, best friend, friend, co-worker, family member, or a coach.

Someone that holds you accountable ensures that a staycation everyday will happen. It takes at least 90 days, and often much more time to change behaviors, and then have them become a habit. You can alleviate future trips to the doctor, to a therapist, and fights if you take the time to nurture the part of you that craves fun, excitement, and joy. It’s not just a mood lifter, your spirit is fulfilled too.

Lyndsay Katauskas, MEd

Mars Venus Coaching

Corporate Media Relations

Simple Tips for Women When Dealing with Men in Business

Tuesday, October 18th, 2011
  1. Promote yourself

  1. Avoid tag endings

  1. Be direct and concise

  1. Don’t take male comments so personally

  1. Make acknowledgements direct and simple

Simple Tips for Men when dealing with women in business

  1. Build rapport

  1. Avoid monopolising conversations

  1. Respect her abilities

  1. Don’t lecture

  1. Be specific with praise

To Manage Martians: DO
Do allow them to work on their own
Do motivate them by appealing to their ability to get the job done- the hero factor
Do praise and reinforce them by appreciating the TASKS
Do manage their stress by allowing ‘cave time’ and /or simple and quick criteria for what needs to be corrected.
Do act as if you trust he will succeed

To Manage Martians: DON”T

Don’t offer unsolicited or too much advice/help
Don’t focus too much on fleshing out all of the potential problems of a situation
Don’t manage stress by asking him to talk about it
Don’t act as if you do not trust he will succeed

To Manage Venusians: DO
Do allow for more collaborative work
Do motivate by appealing to ability to help the group
Do praise and reinforce by emphasizing importance to group/organization
Do manage stress by listening
Do pay attention and positively comment on the ‘little things’ she does.
Do build rapport by asking appropriate non-work related questions

To Manage Venusians: DON’T

Don’t solve problems too quickly (listen first)
Don’t focus exclusively on Tasks and ignore the relationship
Don’t wait for Venusians to bring up problems-ask about their concerns
Don’t withhold positive feedback

The ultimate guide to parenting is now available as a workshop!

Children Are from Heaven was written by the top expert on loving relationships, John Gray, the author of the phenomenal bestseller Men Are from Mars, Women Are from Venus. He now turns his caring wisdom to one of the most powerful and profound relationships in people’s lives – the bond between parent and child. Dr. Gray had created a workshop to be taught by his personally trained instructors.

This workshop will teach you:

  • Why it’s Okay for Children to be Different
  • How to Help Your Children Express Their True Selves
  • The Five Messages and Five Skills of Positive Parenting
  • How to Motivate Children without Punishment
  • How to Help Children Feel Great about Themselves

Geared to parents of children from birth through the teens, this invaluable new workshop will show parents how to help their children become strong, confident, morally sound adults by focusing on self-esteem and responsibility.

ROI on the Benefits of Coaching

Thursday, October 13th, 2011

By Melissa Killeen

All through my 5 years at the University of Pennsylvania’s graduate program in Organizational Dynamics, and some 6 six years in executive coaching, I have flirted with this elusive acronym called a “ROI” (Return on Investment) like an old high school sweetheart. Using the terminology, but not really knowing what lies beneath the surface.

• According to Manchester Inc., a Florida-based coaching firm, investments in coaching were found to yield an average return on investment (ROI) of almost six times the cost of the coaching (Jan. 2001, HR.com)
• A recent study cited in the prestigious Public Personnel Management Journal found a typical management training program increased the manager’s productivity by 22%, but when combined with 8-weeks of intensive Coaching, the manager’s productivity exploded to more than 85%
• A Metrix Global LLC study (for a Fortune 500 firm and Pyramid Resource Group) found that “Coaching produced a 529% return on investment and significant intangible benefits to business. Including the financial benefits from employee retention boosted the overall ROI to 788%.”
• An Olivero, Bane & Kopermann study (1997) of a public sector municipal agency found that coupling one-on-one coaching with leadership training resulted in a near quadrupling of productivity results (from 22.4% to 88% when combined).
• The objectivity that a coach brings to a developmental opportunity is helpful to mangers seeking to make difficult changes in attitudes, work habits, perspectives and interpersonal relationships (McCauley & Hugh-James; Young & Dixon, 1996.)
• According to Personal Decisions International, a Minneapolis-based human resources consulting firm, 70% of the top 1,000 firms worldwide use some form of executive coaching (Source: HR.com, author Ann Vincola, President of a quality of life issues consulting firm, 2000)
• According to a Florida-based study of organizations and coaching (Manchester, Inc. 2001), 6 in 10 organizations currently offer coaching or other developmental counseling to their managers and executives while another 20% plan to offer coaching in the next year.
In general, the results of coaching most often cited in research studies include:

  • Improved performance (both individual and team)
  • Enhanced bottom line, including profit, quality, productivity, innovation, and other measures
  • Improved customer service and enhanced public perception
  • Professional development, including
    • Enhanced goal setting and attainment
    • Increased confidence and empowerment
    • Skills development, especially when coaching and training are combined
    • Leadership development
    • Preparedness for advancement
    • Enhanced balance and morale
    • Enhanced relationships
    • Improved retention of quality employees

      “The goal of coaching is the goal of good management: that is – to make the most of an organization’s valuable resources.” — Harvard Business Review

FOR MORE INFORMATION ON HOW COACHING CAN IMPROVE THE PRODUCTIVITY AND PROFITIBILITY OF YOUR BUSINESS CONTACT A MARS VENUS COACH NOW BY EMAILING US AT USA@MARSVENUSCOACHING.COM OR BY CALLING (702) 835-9295

(Please find the original article at  http://linkd.in/q5YpBV)

Productivity for Martians

Wednesday, October 12th, 2011

One of the most often cited reasons why people seek out coaching is to become more efficient with their time management.  Outcomes from the 2010 ICF Global Consumer Awareness Study, show more than two-fifths (42.6 percent) of coaching clients choose “optimize individual and/or team performance” as their motivation for being coached,  followed by “expand professional career opportunities” at 38.8 percent and “improve business management strategies” at 36.1 percent.  As a male do you find yourself worn out at the end of the day? Even though you are now working longer hours, do you think you are as productive? There are two ways to combat unproductiveness: (1) replenish testosterone stores daily and (2) clearly defined SMART goals.

Do you remember when you were more productive? Do you think it has to do with having more energy and focus? You may recall being more productive when you were younger or when you were well-rested—like after a holiday weekend or after doing something with your male friends. This is because you topped off your stores of testosterone. In a relaxed state you are more productive, because your focus is better.

There are physiological reasons for why you are more productive when you spend time resting and relaxing. For males your stress-reducing hormone is testosterone. For women it is oxytocin. This is partly why asking your girlfriend, mom, wife, sister, or female co-worker to relax, sit down and rest, forget about it, or do something different may be met by resistance on their part. These kinds of activities are not stress-reducing for women if they have many things to do. However, for men when you shift gears to easier tasks such as:

  • reading an article,
  • checking sports scores,
  • watching a TV show,
  • surfing the internet, or
  • just sitting and doing nothing,
  • forgetting the problem for awhile, or
  • taking a nap

What you are doing when you are doing these activities is replenishing your testosterone stores. If you ask a woman to do the same thing it can have the opposite effect and increase her stress. You can learn more about this by attending one of our Mars Venus Coaches seminars or taking an eWorkshop if you’re really crunched for time. Your relationships will improve at work and at home. And, when males anticipate coming home to a successful relationship…it’s a testosterone producer! So what does replenishing testosterone daily have to do with productivity?

For men it takes longer to replenish testosterone stores on a daily basis, and if you’re productivity is suffering, it may be due in part to not taking enough time EVERY day replenishing your testosterone. If you felt more productive when you were younger, it’s because you produce less testosterone as you age. I’m sure someone is reading this and thinking, “great, but the bottom line is I have more responsibilities, and the pressures on me to perform. I don’t have time to take time to sit and do nothing.” When we experience chronic stress in our lives, then there is excess cortisol (this as well as adrenaline are the stress-producing hormones) in your body which inhibits testosterone production.

The way you attack being more productive then gets into creating SMART goals. Your goals professionally and personally need to be:

S—Specific

M—Measurable

A—Achievable

R—Results-Oriented

T—Time Bound

Once you sit down, write out, and create your SMART goals, complete them when you say you will, and work on them every day. If you are doing things that are not a part of your goals, then you must choose to keep doing them or not. By writing and following through on your goals you learn how to prioritize and manage your time. If you don’t know where to start or what’s important, then this is when coaching may help you gain clarity and accountability to follow through on your intentions.

The way you make sure that you stay productive is to incorporate down time as part of your SMART goals every day so you ensure time to replenish testosterone throughout the day, especially on the busy jam-packed days. Make sure you have an objective person hold you accountable to your goals so you don’t slack off on what’s really important to you. Not only will you be more productive, you will be more successful and satisfied with the quality of your life.

Lyndsay Katauskas, MEd

Mars Venus Coaching

Corporate Media Relations

Mars Venus Coaching E-Workshop; “On a Date”

Tuesday, October 26th, 2010


Does the mere idea of dating make you nervous?
Do you find it difficult to confidently approach the opposite sex?
Is flirting a foreign language for you?
Has it been months (even years) since you went out on a date?
Or has it been months (even years) since you were dating someone special?

Imagine for a moment, that getting a date was easy. What would it look like? How would it feel to be excited about having a date on Saturday night? To be dating someone you were truly excited about, someone that made your pulse race and your palms sweat. This doesn’t have to live only in your imagination. It can be your reality. Dating someone special is within your grasp. That is, if you are willing to learn what it takes to date successfully.


For the First Time Ever!
Now, for the first time, our Mars Venus – “On a Date” eWorkshop is available online. The new challenge of dating is to find a partner who will not only be supportive of our physical needs for survival and security, but will also support our emotional, mental, and spiritual needs as well. It is no longer enough to just find someone who is willing to marry us – we want partners who will love us more as they get to know us. We want to live happily ever after. In order to find and recognize partners who can fill our new needs for increased intimacy, good communication, and a great love life – we need to update our dating skills.

The Mars Venus “On a Date” is a 5-week online eWorkshop designed for singles and dating couples who are interested in finding true and lasting love. Married couples who want to rekindle the romance of dating will also benefit greatly from this practical guide. By reviewing the elements of a great date and putting them into practice, you can once again experience the passion and romance experienced at the beginning of the relationship. The 5-session eWorkshop is presented live by a certified Mars Venus Success Coach, and supported with PowerPoint slides, video clips from some of Dr. Gray’s former sessions or workshops, theory, skills and interactive workshop exercises. You’ll receive strategies, tips, and the tools you’ll need to succeed at dating. You’ll even receive a certificate of completion. You’ll learn:

  • • How to successfully navigate through the five stages of dating
  • • How to attract the right person for you
  • • How to make sure you don’t unwittingly turn off the opposite sex
  • • How to make sure your partner stays interested
  • • Warning signals to avoid getting involved with the wrong person
  • • How to bring out the best in your partner
  • • When and how to create the four levels of intimacy – physical, emotional, mental, and spiritual
  • • How to make up, so you don’t break up
  • • The different reasons men and women decide to get married
  • • How to prepare for a marriage made in heaven

5 weekly sessions for only $298 (that’s just $59.60 per session). Each weekly session lasts approximately one hour.

visit http://marsvenusworkshops.com for more information

Mars Venus Coaching Launches New E-Workshops!

Friday, October 8th, 2010

We are very excited to share with you a link to our brand new E-Workshops! These are the very Mars Venus Workshops that Dr. John Gray has been delivering globally for the last 25 years. For the first time ever we are now offering these highly effective Mars Venus Workshops online. Now you can experience and learn the Mars Venus Concepts taught by Dr. John Gray in the comfort of your own home.

The site provides an area for you to sign up for more information about the Workshops, in which you will receive an email every five days with tips that relate to the Workshops. It also offers a look at our affiliate program, in which you can sell these E-Workshops and receive a 25% commission.

The Mars Venus Coaching Workshops that are currently offered are listed below:

  • Secrets of Successful Relationships
  • Children are from Heaven
  • Mars Venus on a Date
  • Starting Over
  • How Men & Women Cope with Stress Differently
  • Mars Venus in the Workplace

Mars Venus Success Coaching E-Workshops

A Word about Coaching

Wednesday, June 9th, 2010

Because life coaching and business coaching are relatively new professions, and many people haven’t had any direct experience working with a coach, the question of “how does coaching work?” is something we frequently hear.

One of the biggest misconceptions is that coaching is about giving advice.

Coaching – whether you work with a life coach or a business coach – asserts that all of the answers we seek are inside of ourselves. A good coach will not tell you what to do. The reason to work with a coach is to empower yourself to listen to your own inner voice, and to investigate the full spectrum of possible solutions to the barriers holding you or your business back. Seeking outside help can help you gain the clarity and focus necessary to succeed.
Life and business coaching are about permanent and fundamental shifts in your view of yourself and your business.  Coaching is about helping an individual or organization see a way to achieve a goal, remove a roadblock to achieving a goal, or a combination of the two.

According to Einstein, “We can’t solve problems by using the same kind of thinking we used when we created them.” A coach can help you shift your thinking into that new perspective.  A coach’s tools are great, probing, enlightening questions.  And a great coach has enough experience to ask the right, questions at the right time to help you make that shift quickly.

The International Coach Federation defines corporate or executive coaching as “a process for equipping individuals and teams with the tools, knowledge, and opportunities they need to be creatively productive and effective in their commitment to themselves, their organizations, and their work.” We proudly support this definition.