Posts Tagged ‘Success’

5 Ways Stress Affects Your New Year’s Resolutions

Friday, January 6th, 2012

We often make New Year’s Resolutions at the stroke of midnight. We choose to improve things we’re unhappy with about ourselves. What we forget to think about is how stress affects whether or not we’ll actually follow through and stick with our resolutions for however long they’ll take to accomplish.

  1. We forget there are good (and bad) stressors that knock us off track.

Did you know there are two types of stressors: good and bad? Both cause an elevated spike in our stress-producing hormones: cortisol and adrenaline. We often forget that the good stressors can stress us out too. Even if we’re anticipating good stressors like: births, weddings, birthdays, anniversaries, holidays, parties, and other celebrations…we can still end up feeling overwhelmed or anxious about the event. Our good intentions to follow-through on our resolution to exercise, lose weight, sleep more, eat healthy, invest money, etc., often are the first things to fall by the wayside.

  1. Stress is stress.

If our bodies have excess cortisol and adrenaline, then despite our best intentions, we find ourselves going back to old habits. Why? It’s easier, it feels safe, and our energy is going towards ridding our bodies of excess cortisol and adrenaline. It takes over 90 days for new behaviors to become automatic habits. When you’re resolving to do something new or different, concerted effort must be taken to think and then act on the new behaviors. If your motivation is down, then it becomes difficult to convince and hold yourself to carrying through with your new resolutions.

  1. We ignore our bodies’ warning signals…physically.

Fatigue, headaches, indigestion, migraines, weight gain, high blood pressure, clenched jaws, tight muscles, not being able to slow down/relax, and insomnia are signs of too much stress.

  1. We ignore our bodies’ warning signals…emotionally.

Feelings of being alone, overwhelmed, unsupported, anxious, ignored, unimportant, rushed, or angry means for:

Women—we do not have enough of our stress-producing hormone, oxytocin.

Men—we do not have enough of our stress-producing hormone, testosterone.

  1. We ignore our bodies’ warning signals…mentally.

We set ourselves up for failure when we heed the negative talk in our heads.  Fogginess, confusion, and black and white/all-or-nothing thinking are signs that your brain is not working at peak capacity.

Solutions

  • When making your resolutions, plan around and anticipate that BIG life events (good stressors) will happen sometime during the year.
  • Make your resolutions have specific start and end dates.
  • Pencil in the dates on your calendar for the fun and happy events (good stressors) that you already know will occur.
  • Plan down-time into your life, so you can off-set stress and replenish your stress-reducing hormones. You need to do stress-reducing activities daily to keep stress levels low.
  • Sit down with your calendar, and write in your start and end dates for your resolutions.
  • When you do have bad stressors happen—like accidents, deaths, illnesses—re-visit and re-define your new end date for your resolutions.
  • Find someone who can keep you accountable. When you ask someone to help keep you on track—make sure they are willing to give you feedback. When you’re held accountable and have access to objective constructive criticism to what’s working and what’s not working is a great way to fireproof your resolution and ensure 100% commitment to accomplishing your goal(s).

Life happens. When we’re able to roll with the unexpected changes, then we can do things pro-actively to work with both kinds of stressors so our stress levels remain low and our motivation high. It’s when we forget to plan ahead for the contingencies that we lose motivation.

Lyndsay Katauskas, MEd

Mars Venus Coaching

Corporate Media Relations

What if your business partner wants to break up?

Friday, December 16th, 2011

By Jeff Haden

Setting up a business partnership is a little like starting a romantic relationship, although admittedly the benefits package and perks are a lot different.

In the beginning stages it’s easy to only focus on the positives, but a solid partnership agreement also takes into account a number of scenarios, especially the potential for negative outcomes. If the worst does happen, your partnership agreement should protect both you and your partner.

Make sure your partnership agreement covers what will happen if:

One of you wants out. Exit clauses are standard in partnership agreements. For example, if you want out, your partner may be obligated to purchase your ownership share.

That’s the easy part. The tricky part is determining the value of the business when that happens. Business valuation is part science, part art, and different approaches often result in very different results. Whether you agree to use liquidation value, book value, or the income, asset, or market approaches, stipulate in your partnership agreement how the business will be valued and whether a third party will conduct the valuation. Then the breakup will be a lot cleaner and less emotional.

One of you passes away. Say your partner dies. Typically his or her ownership stake passes to the spouse or children. You automatically get new partners — new partners you may not want. A buy-sell agreement can allow you to purchase your deceased partner’s share, but what if you don’t have the money or can’t get financing?

There’s an easy solution: Stipulate that each partner will carry life insurance sufficient to cover the purchase of the other partner’s share. Each partner designates the other partner as beneficiary. Then, if your partner passes away, you always have the funds to complete the buy-sell agreement. Just make sure you add additional coverage as the value of your business grows.

One of you wants to change the agreement. Paul Allen claimed Bill Gates asked him to change their ownership split of Microsoft several times. Perspectives change as a business evolves, and partnership agreements can be amended as often as you like — as long as all partners agree.

Sometimes one of you might not agree to proposed changes, so stipulate how fundamental disagreements will be resolved: Mediation, arbitration, triggering a buy-sell clause, etc. Knowing how a problem will eventually be resolved if you aren’t able to agree often makes it easier to work through differences.

You can no longer get along. No matter how well you work together now, misunderstandings, hurt feelings, and changing priorities can damage the best relationships. When that happens, falling back on the terms of your partnership agreement can help both of you stay objective.

For example, your partnership agreement may stipulate you are responsible for 60% of the work since your partner provided a greater share of initial capital. If he feels you aren’t doing your share, the more clearly you defined what “the work” means in your agreement, the easier it is to determine whether you are in fact pulling your weight. Whenever possible, use hours, numbers, dollars — quantifiable measurements.

Your business is already established. If the agreement you have is insufficient — or if you don’t have a written agreement — it’s not too late.

Take a step back and create a comprehensive partnership agreement. If your partner hesitates, explain you aren’t trying to change your current working conditions. All you’re trying to do is eliminate as many ways you might disagree in the future as possible.

Fortunately, talking about potential negatives with a potential business partner is a lot easier than having a similar discussion with a romantic partner. Setting up a prenuptial agreement may not be the greatest way to start a relationship, but setting up a comprehensive written partnership agreement is the perfect way to start a business partnership.

Black Friday Traditions

Wednesday, November 23rd, 2011

Have you ever been to a Black Friday sale? Do you ever wonder what all the excitement is about? Given today’s economy, more and more people are looking to get more out of and for their money. Gifts are traditionally given as a sign of gratitude, thoughtfulness, or celebration of special events. If you have a long list of gifts to buy for the upcoming holiday season, what is the best choice the day after Thanksgiving: shopping or spending quality time relaxing with those closest to you?

Shopping

Some people like buying just to acquire things. Getting up early or sleeping in lines to get the best deals can reinforce spending time with loved ones if you are doing the shopping with them, or it could take a more materialistic bent. Snatching up objects with little thought to whom or what it is intended for, can add both mental and emotional clutter to your life.

Here are some tips to stay focused on connecting with others throughout the gift searching and giving season. As you score on great deals keep in mind that gifts are given to connect with others and show them you care or are thinking about them.

  1. Identify your budget for the holiday season.
  2. Create a List of people important to you whom you’d like to find gifts.
  3. Write down gifts that each person on your list may like to receive.

Taking a few minutes to identify what the perfect gifts would be for who you would like to buy gifts for can prevent you from grabbing, snatching, and over-spending. If you enjoy making things, then you can also think about things you can hand make too.

It should never be about how much a gift costs, but the thought and effort put into picking out just the right gift that reflects celebrating your relationship to one another.

What’s the Real Purpose?

I believe the real reason why we want to get good deals is so we can let those in our life know how much we care about them.  When you find good deals do you:

  • Buy more presents so you can give gifts to more people or
  • Save and have peace of mind that you didn’t break the bank?

If you have family or friends in town, or if you’ve traveled to be with loved ones over Thanksgiving, you have to choices—take them with you as you go shopping or stay at home! Both ways you can connect and share laughs and memories together.

Whenever we have family and friends in town to give thanks together we tend to choose relaxing, chatting, and connecting with one another. And to us Black Friday is the perfect excuse to stay in and focus on family, because we hear it’s a crazy jungle out there!

Regardless of whether you stay in or go shopping on Black Friday, do you find yourself year in and year out using this day to think about and or connect with your loved ones? What’s your Black Friday tradition?

Lyndsay Katauskas, MEd

Mars Venus Coaching

Corporate Media Relations

Strengths-Based Teamwork

Tuesday, November 22nd, 2011

Successful business ventures often rely on the communication savvy of everyone involved in the deal. Relying on one person to lead or motivate a group leads to: reduced functionality if that person is absent, a stressful environment, unhealthy communication patterns, and increased conflicts. We all come from different backgrounds and families. What’s amazing is how we come together as a team to produce finished products. Here are 3 ways you can set yourself and your team up for success. They all involve self-reflection, greater self-awareness, and implementation of new skills based on both your and others’communication strengths.

  1. 1. Use DISC Profiling to Rephrase Your Wants

DISC is an inventory that is taken specifically with the work environment in mind. It identifies your adapted behavior in the workplace, as well as your natural style. Bringing in someone to facilitate taking the DISC profile and interpreting the results with your team adds value to how well your team interacts with one another.

One of the fun things I did at the last corporate DISC training was to ask each participant what their pet peeve was (instead of what words to avoid or not to use) in regards to how other’s communicate with them. We also spent a great deal of time on what does work for each participant. We collated everyone’s results in a table for easy reference back in the office. During team training that teaches you communication skills, you learn more than just tendencies or preferences, you get to implement the knowledge right away, which ensures that you retain this information for later use.

It is critical to know that the greater awareness you have of your style and how to adapt how you communicate with others in the group based on their style is what sets you and your team apart from other groups operating by chance alone. Doing DISC as a group allows everyone to see patterns and how objectively to make changes in the way they speak and interact so the strengths of all team members are utilized rather than just the more extroverted or dominant communication and personality styles.

  1. 2. Understand Gender Communication Differences

While DISC identifies your adapted and natural communication styles, going one step further to understand how men and women prefer to communicate leads to even greater results.

  • Men tend to use communication to solve problems.
  • Women tend to use communication to connect.

For example, at work—a woman’s natural inclination to take into account how a decision affects all parties involved both short and long term. Calling on this strength during a sale or when weighing options ensures greater logistical planning than a more single-minded approach. Calling on a man’s inclination to either solve a dilemma, or shelve for later is helpful in keeping negotiations focused with the end in sight.

Mars Venus Coaches in your area can facilitate DISC trainings for your organization and offer free Stress Management Seminars and workshops geared to getting what you want at work and gender differences in selling and buying. If you’re pressed for time you can also read the following online articles or take aneWorkshop too!

  1. 3. Practice Conflict Resolution Skills

It is critical to know that under stress, we tend to do two things:

  • We revert to our natural DISC style—graph II, not our adapted DISC style—graph I. This is because under stress it is harder to mask our natural preferences for communicating.
  • We become more like our gender, because of our physiology and the way blood flows in our brains according to our sex.

Therefore, utilizing an objective observer or a facilitator that interprets how you work as a team is more helpful, then just reading about it or studying these skills alone.

The following are the 3 steps to conflict resolution and what primary DISC gravitates to each of the steps.

1. CREATE SPACE. S’s bring all views, ideas and opinions into dialogue.

Change location to a neutral place

-Use active listening to explore rather than condemn opposing views

Take breaks often to cool off during negotiations

2. ADD VALUE. C/I’snaturally use their skills to add value and make sure all voices are heard.

Cs (Ts) add value by generating logical alternativesto the conflict issues

Is (Fs) add value by creating options for growthfor all parties so no one leaves feeling empty handed

3. SEEK CLOSURE. D’s ensure an end result.

agree on decision principles before making decisions (i.e. equal input)

-take one step at a time and define the steps

-once steps are outlined and decided upon, close the book on conflict

The bottom line is to turn what you learn into translatable skills. Learning communication and resiliency skills that focus on your strengths enable you to stay present in the moment. When you are able to operate continually from this place of presence, then you will find there are no fights, conflicts will decrease, and both your productivity and efficiency will improve. If your entire team can identify what best works for them and how to adapt to other people’s preferences, then the climate and culture at work will cease to feel like “work,” and more like play—just like it felt as a kid on the playground at recess playing kickball.

Lyndsay Katauskas, MEd

Mars Venus Coaching

Corporate Media Relations

Finding Success in Failure

Monday, November 14th, 2011

The key to life is resiliency. Our ability to dust our knees off, figure out how we fell, and how we can prevent ourselves from falling over that exact same log again is part of the equation. The other part is being able to analyze how we ended up with a different result than we intended, and how to grow from this learning opportunity.

“It takes sixty-five thousand errors before you are qualified to make a rocket.”

–Werhner von Braun

As I found the two quotes for this article, I had to struggle with whether or not I even saw setbacks as failures. Part of my resistance is because I chose early in life to see everything as a growth opportunity. When I’d fall off my bike, I’d get back on. Lesson: don’t ride head-on into a curb it will rise to meet you. As a military child, I’d notice if I was a little too introverted at one school, then when we’d move to another school and I’d put my fears aside and work at being more extroverted. As a result I was class president one year, vice president the next, varsity lettered in 4 sports, and bounced through 4 high schools, became a U.S. Naval Academy graduate, and then a Marine Corps officer. I survived 25 plus moves and we’re still counting the moves for my husband’s military career.  That’s why when I say the key to life is resiliency, I say this because we are always growing and changing. Change is our only constant reality. Regardless if you live in the same place your whole life, or move around and start over each move like me—the satisfaction, zest for life, success, and joy in life is in embracing this constant state of change and renewal.

If you are having trouble finding committed relationships or in pursuing a goal to completion. We’ve all been there. The way you move through and past whatever fear block you’ve thrown in your way is to learn new skills and then try them out. You won’t know if they work until you use them and see for yourself if it works for you.

“Any many can make mistakes, but only an idiot persists in his error.”

–Marcus Tullius Cicero

The only way to cope better with the downs (and ups) is to increase our resiliency skills. This is done through:

(1)     Learning more assertive communication,

(2)    Being able to use emotions as an intuitive tool to indicate when you or someone else is out of sync with harmony, and

(3)    Understanding another’s point of view through gender intelligence.

Along the way you pick up more insight and awareness to what really matters to you, what you’re passionate about, and how you can align yourself with people and places that will enable you to realize your dreams.

If you are stuck making the same mistakes the way you learn is by seeking out new interpretations and answers. By allowing yourself to be vulnerable you let in the possibility of others helping you grow. In letting new ideas and people into your life you gain a new way or friend that arms you for the next setback. Leaning temporarily on others who have the knowledge, experience, and compassion can spur your growth faster than going it alone. Coaches in this way are phenomenal, because they are right there with you and your fear. Learning how to work past the resistance to try again or try something new is a beautiful journey with success as part of the process.

What is so exciting about rising from failure is that over time, as you learn how to grow from setbacks; you learn that as one door is closing, another will always be opening. And the quicker you see a door closing and embrace the closure instead of resisting it, there is less pain, the setback can be more objectively seen as a growth opportunity (and not an attack on you or your ego). This always leads to a better reinvention of you and how you are able to connect and respond more intimately with all those people and things you care about.  Success is yours if you are willing to embrace and grow from what’s holding you back from experiencing your absolute potential.

Lyndsay Katauskas, MEd

Mars Venus Coaching

Corporate Media Relations

Gender Negotiation Communication Style Differences: Women

Friday, November 11th, 2011

Interesting Article about Gender Differences…Compare and Contrast with similar theories by John Gray, Ph.D. Also read the article here http://www.negotiations.com/articles/gender-bender/

Little did we know that the communication differences we experienced as children on the playground would move from the classroom to the boardroom. As the face of business transforms with more women occupying key management positions, the requirement of reducing the gender communication gap is growing: miscommunication can cost money, opportunities, and jobs.

Statistics tell the story. In the USA, women compose half the professional managerial workforce. Half the students who earned college degrees last year were composed of women. Of those who have a personal net worth of more than $500,000, more than half are women. American women collectively earn more than $1 trillion a year. More than 7.7 million women-owned businesses in the U.S. generate $1.4 trillion a year. Women comprise 35 percent of the country’s 51 million shareholders.

Researchers in the 1970s predicted the disappearance of gender communication differences as women moved into higher management positions, the gap or “disconnection” remains.

Question: Where does this lack of awareness surface most often?

Answer: In organizations where one gender mainly sells to buyers of the same gender. Take stock brokers for example.

For years, male stock brokers have been selling mostly to other males – their comfort zone. Another example is the residential real estate industry where female agents dominate the scene. A third example is the health-care industry. In fact the potential for gender communication gaps are widest in those organizations where one gender takes up most of the senior executive positions.

As the traditional picture changes and both men and women must communicate in teams, manage, and sell to the other gender, their awareness grows. Yet the result is often frustration. In other words, they both experience the problem but don’t know where to begin to expand their repertoire of communication skills.

Professionals and companies that create cultures which encourages both genders in their career paths, recognizing the accomplishments and contributions of both men and women, will be the most productive and satisfied. And that will be the competitive advantage at the turn of the century. Neither men nor women are better communicators. They’re just different. We must learn to recognize these general differences in the way the two genders communicate and be more effective with the other half of the business community.

Questions. As females grow up in our culture, they are taught not to be confrontational, not to make a scene or be aggressive or pushy. So how do they express opposition to an idea? Frequently they use indirect channels such as questions. They, of course, also use questions in the traditional way: to solicit information to make people rethink their positions, plans, or ideas.

Men, on the other hand, do not always recognize indirect messages or pick up on nuances in words or body language. In short, they don’t always accurately “read between the lines”; to understand a woman’s meaning or question.

The results:

  1. Women ask questions meant as indirect objections, men appear to ignore their objections and feelings.
  2. Women ask questions meant only to solicit information to which men react defensively. Directness. Women’s language tends to be indirect, indiscreet, tactful, and even manipulative. Women tend to give fewer directives and use more courtesy words with those directives. Example: “The approach is not precisely foreign to our designers”; meaning “They are familiar with it.”; Or “Mary may not be available to handle the project” meaning “Mary doesn’t want to handle the project.”

Men’s language tends to be more direct, powerful, blunt, and at times offensive. Men generally give more directives, with fewer courtesy words. Example: “Tom blew the deal with that client because of his stubborn refusal to negotiate on the delivery.” Or “That’s a half-baked idea if I ever heard one. You’re dead wrong.”

When a female manager asks a male employee, “Do you think you can have the proposal ready by Friday?” and he responds affirmatively, she expects the report on Friday. When Friday comes and the proposal isn’t ready, the (female) manager looks at the situation as failure to comply with her directive while the (male) employee “just wasn’t able to get around to it.”

Small talk: women talk to build rapport with others, and to explore their own feelings and opinions. Consequently, they consider many subjects worthy of conversation. They often talk about personal topics such as relationships, people, and experiences. To women, an important component of conversation is simply “connecting” emotionally with another person.

Men tend to regard conversation as a means of exchanging information or solving problems. They discuss events, facts, happenings in the news, sports, or generally those topics not directly related to themselves. Other subjects about “routine” matters may, in men’s estimation, not warrant conversational effort.

Whether in sales, management, or marriage, awareness of gender differences in communication can prove a boon to your success in working with teams, managing groups, or presenting your services or products.

Dianna Booher, is CEO of Booher Consultants, a Dallas-based communications consulting firm.

Dear John,

Monday, November 7th, 2011

My boyfriend encouraged me to email you. I am 39 with no children. My boyfriend is 43, divorced with three children. We have been living together for the past three years as a family. I love his children like my very own but I have always told him I want to have a child with him in the future. Two weeks ago, he told me he does not want another child. What is the best course of action for me at this point in my life? Please help.

-Nadia

Hi Nadia,

What happens when you want something and your partner doesn’t want to give it to you?  What happens when your partner can’t give it to you?  You can give up and leave the relationship. You can find a compromise.
I had a similar experience to you Nadia. When I married Bonnie 20+ years ago, she had 2 children from a previous marriage. Like you, I also loved her kids as if they were my own and still to this day. But, like you, I wanted to have a child with her as well.  The topic naturally entered the relationship as we were discussing marriage.  I told her I wanted to have a child with her. She replied by asking me, “Are you saying that if I don’t want to have a child with you, you won’t marry me?”  I didn’t want to go that far too soon in the discussion.  So I turned it around to focus on her feelings first.
I asked her why she didn’t want to have a child with me. She was concerned our marriage may end like her first marriage and she would be a single mom again. Her children were already in school and well beyond the baby years. So the thought of doing it over again was frightening.
I listened to her concerns and responded to each with a promise to never leave her. Then I waited awhile to bring up the topic again. When it did come up, I reiterated my promises to her and our relationship. I told her I felt parenting was the biggest act of love we could share in our relationship. Eventually, she agreed and we have 3 beautiful daughters.
For you, Nadia, pick a good time to talk without distraction and when he is ready to talk. Ask him with love: Why is the thought of having another child frustrating? What are your past disappointments? What are your concerns?
Do not respond but truly listen. Listen to him and listen to the feelings inside you. Once he is finished. Respond from your heart. Be real. Be authentic with him and yourself. Use your greatest power: your femininity. Don’t try to manipulate his responses. Simply speak your truth. Tell him why you want another child and make it clear to him that you will appreciate him even more if you have a child together.

Grow in love,

John Gray

Social Networking Genius?

Wednesday, November 2nd, 2011

Sometimes we fall into the habit of thinking life revolves around us—our individual thoughts, our feelings, our behaviors. Not so.  The recent use of texting is sending us in a downward spiral as far as relationships goes, because we’re not becoming more socially adept, we’re becoming more narcissistic. Yes, we’re now connected to more people than ever before, but the “connection” is not there. We get into trouble when a majority of our time “connecting” to other people is not spent face-to-face.  Our relationships go down the drain when we depend on social media as the platform for our dating and marriage relationships.

We’re in unchartered territory. The social media platforms like Twitter, Facebook, MySpace, LinkedIn, and YouTube aren’t helping us either. They are great ways to stay informed about what people are doing, but they don’t necessarily convey how they are doing. When we communicate verbal communication only makes up 3% of how we interpret what we are seeing/hearing. We begin navigating our life story from an increasingly lonely place—interpreting the output of messages someone input into a machine, and then using a machine to read the words. We lose the feelings and meanings behind the words. Let’s focus on some helpful guidelines for texting, so we can use this capability as a tool to enhance our relationships. While these tips are for dating and married relationships, they are also germane for the texts you send to other loved ones (people with whom you have an emotional attachment to such as best friends and family).

  1. Recognize text and instant messaging is NOT a substitute for face-to-face interaction.

While it saves time and lets us send information about ourselves to more people, it is not a replacement for spending time with someone in person.

  1. Use text and instant messaging as a last resort if there is anything emotional involved.

To put it bluntly, do not fight while texting. When we are upset and arguing we already tend to not “hear” the other person’s point of view. Texting amplifies this, and makes it worse, because our brains are stuck in fight or flight mode—so everything we text is subject to misinterpretation.

Men and women use communication for different reasons. Men typically communicate to solve problems. Often they do not respond to a situation, until they’ve figured out a solution. If you’re having a discussion with the opposite sex, and you are texting, it can create a lot of tension, because women naturally use more words (I think it around 600 words extra) a day then men. Translate this to texting, and women are going to text more content then men. Generally, women communicate to connect with others. Using texting to connect is NOT having a relationship. A lot of what women write may be read, and then disregarded, because if you’re a man you may not respond unless you can solve the issue.

  1. Use text and instant messaging to make date/time/location plans.

The only thing that cannot be misunderstood is when you set a time to meet up. This is because emotions are not involved, you’re relaying information. And you are using text messaging to convey information, not to have an entire conversation.

This is perhaps the only valid reason to use texting in a relationship. If you choose to use texting predominantly for this reason only, then you will save yourself much grief with whomever you’re dating or married.

  1. When in doubt about how your message will be understood, do NOT text!

If you doubt how someone will interpret what your write, and it involves personal things, then do not use texting to send the message. We often think up things to say on social media platforms to draw attention to ourselves. This does not translate to texting with people you care about, because they are already invested in you, and you do not need to bait or entice them to respond. If you do, then the relationship may have dysfunctional or co-dependent aspects that are not based on honest feedback and open communication. On social media sites to get people to click through, and find out more about what we’re doing or thinking, we often post things that are ambiguous and create curiosity by the reader/viewer. However, if you’re dealing with a situation or conversation with your partner that has emotions involved such as jealousy, anger, or betrayal involved…chances are you do NOT want to leave even more room open for interpretation.

The bottom line for using texting ethically, and so our relationships have a chance at survival is to use it to pass information that does not need context or have feelings involved that bring up trust issues. Use text messaging and social media to pass information, not to have entire conversations. Use it as a tool, not a crutch. And, if you question how someone may interpret what you wrote, then wait until you are in person. As a last resort you could use video chat, Skype, or a phone call—because face-to-face is always the best way to form and keep lasting, long-term relationships.

Lyndsay Katauskas, MEd

Mars Venus Coaching

Corporate Media Relations

Shaky Ground, Clear Heart

Thursday, October 27th, 2011

The epicenter in Mineral, Virginia, of where the 5.8 magnitude earthquake struck on August 23, 2011, was less than 30 miles from me. With telephone lines down, it looked like the 4th of July with people over 300 miles away immediately posting updates on their Facebook pages to let friends and family know what happened and that they were okay. Life is always full of uncertainties. Sometimes it takes a natural occurrence like an earthquake not near a fault line or a tornado in an uncommon location to make us stop for a second and check in with our priorities.

I grew up in Alaska with daily earthquakes throughout the state. Earthquake drills are common practice at school, and watching blinds shake or being rolled out of bed was the norm. When things began creaking and shaking I instinctively scooped up dog and kid and found myself waiting out the groaning, rattling, rumblings in our nearest, sturdiest doorframe. I was calmly explaining to my soon to be preschooler that the earth was shaking like big dinosaurs stomping around outside.

I figured why not relate this to one of his beloved books so it was a fun adventure, rather than a potential disaster? He asked if we should put our shoes on, and I said—“sure honey, when the chandelier stops swinging and the trees outside stop their staccato swaying.” Using big vocabulary,made me stay in the logical part of my brain so I would stay calm rather than let my monkey brain create panic for us. Like all kids, he easily picks up the emotional nuances in our voices and faces to tell him how he should react—the shaking stopped and he was excited to put on his shoes and explore outside as we checked for cracks. With my military background my mind was also assessing the situation and hoping it was only an earthquake, and not another attack like 9-11 terrorist attacks on the World Trade Center and Pentagon inflicted by human beings angry at other human beings.

As I checked in with family and friends, I also found clients checking in with me. This brings me to my point: relationships. I created my business so I could spread and share unconditional love with as many people as possible. I believe we can all learn more life resiliency skills so are relationships are healthier, and we’re able to stay more focused on the present and attaining our goals—which often correlate to cultivating and sharing our talents with others.

Mars Venus Coaching based on John Gray’s, Ph.D., wide-body of male/female relationship dynamics is different from other coaching systems, because it focuses on helping people to understand how to communicate with different types of people so they are valued, respected, and heard. Coaching is also different from traditional forms of therapy, because the focus is on the present and creating 90-day action plans that daily step clients’ closer to their life purpose and goals.

I believe we’re only here on Earth for a blink of an eye, and if we have our priorities straight, then we’re engaging with other people and making their lives a little easier to live and bear. There is a lot of potential to be self-involved, greedy, evil, judgmental, and close-minded. When we focus our attention in this direction, then we take our energy away from what I believe is our main purpose: relationships. Having successful relationships professionally and personally is a life well-lived. Your daily interactions with others, and how many close, quality relationships you have are indicators of whether or not you’re making a difference in the world.

Where were you and what were you thinking about when the 2.8, 2.2, 4.2, and 3.4 aftershocks in Central Virginia occurred in the ensuing hours? Did you even feel them? If you were nearby and felt any of the shaking—did you check in with family and friends? If you were further away and new of loved ones somewhere along the affected eastern coast of America did you check on them? At the end of each day, regardless if there has been a life event that makes you wonder if you have your priorities straight—are you doing ALL you can do to express your gratitude and love for the people that make a difference in your life? Boot anger and low self-confidence out, and focus on what makes your relationships richer and more fulfilling—engage in the now, every day. Achieve your life goals.

Lyndsay Katauskas, MEd

Mars Venus Coaching

Corporate Media Relations

Assertive Communication with Gender-Based Sales

Wednesday, October 26th, 2011

There is often failure and setbacks as we grow and change. All successful ventures which involve other people rely on the strength of our communication skills to hear and understand the needs of others. Being able to put this into practice day in and day out in both our personal and professional lives is what determines our lifelong success rates. Being able to communicate assertively (not passively, aggressively, or passive-aggressively) is critical, but so is saying the right things when you are buying or selling based on gender preferences.

Using gender preferences when selling shows your capability: to tune into your client’s preferences, to be a reflective listener, and see their point of view. Anassertive communicator is a good listener. Rephrasing what someone has said before you give your own input ensures (especially if you’re talking to the opposite sex) you hear them, and in return will be able to meet their needs. It gives the other person a chance to say, “yup, that’s what I said,” or “um, no, what I was saying was…”

Below are some gender-based preferences for buying and selling that serve as a guide to being a more effective sales person. Remember these are not absolutes, but guidelines, as there are also: (1) personality, (1) cultural, (3) generational, and (4) religious cues you need to be aware of when making a sale to the client sitting directly in front of you.

Female Preferences:

  1. Female prospects after an initial proposal may place an order and be more talkative after they’ve had a few days to think about it.
  2. During the early stages of a relationship with a new client, a female client is more likely to hold your feet to the fire on your statement that you have made a “casual commitment” to them.
  3. Female clients prefer that you listen with 100% attention when selling to them.
  4. Pausing before presenting your solution (even if you already have a solution) is more socially acceptable to female clients, because they want to be a part of coming up with the solution and do not want the solution rushed.
  5. Female clients prefer to know how the product will meet their needs when buying.
  6. When a female client or coworker is stressed about a problem she is more likely to walk around talking to coworkers rather than shutting the door and working out the problem.
  7. Boasting or self-promoting to female clients can turn them off to a sale.
  8. Female clients may not like it if you have all the answers to their objectives at the tip of your tongue. Female clients may be more inclined to do business with you if you hold back on giving all the answers, and offering to do research and get back to them for some of their questions.
  9. Female clients would most appreciate it if you showed them how to be happier at their job.
  10. Taking time to bond well the first time you meet a female client prior to starting the sales “pitch” is suggested as it shows you are taking time to get to know her as a person, before offering her a product or service.
  11. Female clients may need the most time to think an offer through so they do not feel rushed to make a decision.
  12. Female clients prefer being shown respect rather than appreciation when you are dealing with them.

Male Preferences:

  1. Male prospects make quicker decisions after receiving a sales proposal.
  2. Male clients prefer to know your credentials and dwell on them before making a sale.
  3. After the sales proposal has been made, if the offer is higher than what he expected to pay for your goods or services, male prospects are more likely to be quieter during this meeting.
  4. Male prospects tend to favor being shown appreciation rather than respect when selling a service or product.
  5. When making your point make sure you are clear in your message to male clients.
  6. Male clients prefer quick solutions to a problem.
  7. Male clients prefer people to be brief and come to the point quickly when making a sale.
  8. Male clients need the most space to think alone after a proposal submission has been made.
  9. You may bond better with male clients if you show how your product will meet a specific need.
  10. It tends to matter much more to a male client that you demonstrate extensive product knowledge than it does to female clients.
  11. Male clients prefer to have all the answers ready.
  12. Male clients appreciate and are more inclined to deal with you when you focus on showing them how to be successful at their job.

Did these preferences make you smile about your own buying habits too?

Whether it’s growing a business, achieving your dreams, pursuing professional objectives, or having quality relationships—it takes sweat, effort, and work. I apply these principles of assertive communication and gender-based sales with friends and clients whether they are growing their small businesses or working on finessing themselves and finding compatible life partners. Why? If we are not staying true to our client’s values and character as they attempt to grow professionally, then we’re offering temporary fixes that are shallow and short-lived. Whenever we make a commitment to growth, before we achieve our desired end state we have to invest in ourselves to bring about the change we desire. Are you ready to invest in your people skills?

Lyndsay Katauskas, MEd

Mars Venus Coaching

Corporate Media Relations